We need your feedback!

December 13, 2013 in Homepage

We are currently undertaking an evaluation of our service to ensure we are providing the most accurate and informative information.

Please click the link below to take part, this should only take a few minutes and your input will be greatly appreciated. You can help make a difference to those that need our help!

Click Here

Volunteer with us!

August 21, 2013 in Homepage, Uncategorized

Are you based within the Manchester area?, Do you want to make a real difference

in the life of someone else?, Do you want to build up your employability skills

and experience? Can you spare a few hours or more each week?

 The National Offenders’ Families Helpline is key for families who wish to access

support during their contact with the Criminal Justice System. The helpline receives

over 12,000 calls a year  from families of offenders seeking information or emotional support.

As a volunteer on the National Offenders’ Families Helpline you will not only gain a sense of

pride in supporting families, but you will also build a foundation of knowledge about the criminal

justice system and the support networks which surround it. You will provide basic information which

can vary from the point of arrest to release. You will often communicate with prison staff and other

agencies. Signposting callers to support services either nationally or within local communities is

essential in ensuring the best quality support and information are received.


Please click here to access our application forms and information about other voluntary roles in our


Follow us on Twitter

April 23, 2013 in Uncategorized

The Offenders Families’ Helpline is now on Twitter, follow us for more practical advice and information using the link below.


June 15, 2011 in Uncategorized

Welcome to the Offenders’ Families Helpline Website.

On this website you will find lots of information for families who have come into contact with the Criminal Justice System as a result of a family member’s offending behaviour. We understand it can be a difficult and often distressing time. We offer information and support from arrest through to release and beyond.

We hope you will find our website useful and informative. If you cannot find the answer to your question here call us for free on:

0808 808 2003

or by email on:

Translation Service

February 4, 2011 in Homepage

If your first language is not English there is a translation service available when using the Offenders’ Families Helpline. Please ring the helpline and they will be able to assist.

Avez-vous besoin de soutenir ou les informations ? Appelez-nous.

هل تحتاج الى دعم او معلومات؟ اتصل بنا

FREE posters AND leaflets

January 6, 2011 in Homepage

Free downloadable leaflet now available! Want to help advertise the Offenders’ Families Helpline in your local area or community group? Download a pdf copy here. Posters are still available to download by clicking here.